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Human resources is the greatest strength of a company. In this respect, the service industry is highly demanding, and especially important is the professionalism of those employees who have a direct contact with the customer. To a large extent it is their commitment and their solid knowledge and relevant skills, that are building a positive corporate image and contributing to the success of the business. Skilled workers are the best showcase of the company.

     


To ensure the success of the company to gain new customers and maintain good customer relationships it is important to employ professional staff, which in addition being highly motivated and having a strong teamwork ethic, should, perhaps above all, be appropriately trained.
Guided by this conviction, we offer you a wide range of training courses, which are particularly relevant to the fitness and health industry.
Your sales organization is the embodiment of your go-to-market strategy and the primary face your company presents to customers. Yet, while effective sales, support and customer service functions are essential to your organization’s success, managing these teams expertly is more complex and challenging than ever.
Because no single solution can provide the sales lift organizations seek, leading companies need to develop increasingly sophisticated approaches that optimize every aspect of effective management.
Effective management requires more than just motivating your sales force — it’s also about managing sales and service talent by putting the right people in the right places, and doing the right things at the right cost. The complementary disciplines of effective sales management and HR leadership form the gears that can transform your company’s sales strategy into positive financial results.
Through programs that optimize sales talent, we can help to:

Customer Service

Professional customer service is often a factor in the development of the company's position in the market place. A high standard of customer service, appropriate communication and skilful use of persuasion psychology, may be the key to gaining competitive advantage.
The training is primarily focused on the role of good customer service, which is an indispensable tool for business success and is the key to a professional and effective approach to the customer.

During the training we will acquaint you with information on:

  • Rules and professional customer service.
  • Psychology of Customer Service.
  • Psychological profiles of the client.
  • Normal interpersonal communication.
  • Process flow of communication
  • Rules of conduct when beginning a new relationship with a customer.
  • Phases of contact with the customer.
  • Common errors when establishing contact with the customer.
  • Nonverbal Communication.
  • Telephone contact with the customer.
  • Conducting interviews with clients.
  • Assertive communication.
  • Stages in resolving any objections raised.

For these and other reasons the relative impacts on organizations between gaining and retaining customers can be staggering.

EFFECTIVE SALES TRAINING IDEAS


Sure, the most important aspect of effective sales training is getting your staff trained. Of course, this sales training is only effective if you actually get people to listen to as well as comprehend the information being relayed to them. Whether you are training new sales staff or making current staff members aware of new concepts, sales training ideas can help make the most of your own training efforts. Using these sales training ideas may help your training in ways you hadn’t thought of before. 
Complete, “A to Z”, sales training covering all the advanced sales skills from first handshake to closing the sale, and MORE. This powerful sales training is based on the best selling skills of the best sales professionals and covers the entire Sales Process.



The methods used during the training.
The training is based on two complementary parts. The first part is an interactive lecture, outlining the main theoretical issues. The second part is practical activities, such as the participants partaking in individual exercises, tests, discussions, group work, presentations at the forum, general simulations, conversations with clients and case studies.

Addressees presented by us are training staff and you as owners:

  • Body Space Slim & Beauty lounges
  • Beauty salons and barbershops
  • Solarium Studio
  • Fitness clubs, gym
  • Spa & Wellbeing centres